Voca

for Lending

Voca

For Lending

Voca empowers lending companies with AI Virtual Agents that keep customers engaged. With potential sensitivity around lending, the need for courteous and empathetic agents are a must which is why customers enjoy speaking with our Virtual Agents longer, and feel comfortable to disclose personal information. By implementing a Voca Agent which understands voice and mood intent, you’ll be providing value that impresses your customers and scales your business. 

The Perfect Fit

For Your Lending Contact Center

  • Get to the right person quickly for ease in debt collection or lead qualification
  • Respond quickly and efficiently to customer inquiries, creating excellent first impressions
  • Voca Agents handle the vast majority of first line enquiries 
  • Natural Voice Response (NVR) that understands your customers intent 
  • Insure customer gets through 24 hours a day, 7 days a week
  • Human agents can work on high-intent calls
  • Satisfied customer experience with Virtual Agents that are always prompt and always on script 
  • Voca documents everything so that your agents don’t have to 
  • Monitor conversations as they unfold, so you can make decisions and take action in real time

Conversational NVR

  • Speak with friendly Voca Agents for any necessity such as loan qualification
  • Instantly solve customer needs vs. traditional IVR
  • Voca agents insure the customer gets through 24 hrs a day, 7 days a week
  • Handles a vast majority of first line inquiries

Application Follow up

  • Timely call from Voca Agent, screening irrelevant leads
  • Fast response insures customers aren’t looking elsewhere
  • Insure your agents are working with the hottest leads
  • Creates excellent first impressions 
  • Satisfied customer experience with Voca Agents that are always prompt and always on script 

Application Processing

  • Leading customer through lending application process 
  • Insure applications are completed correctly and efficiently 
  • Insure customer satisfaction with ease in processes
  • Free up human agents for complex inquiries
  • Decrease customer frustration

Collections Calls

  • Easily confirm you’re speaking with the right person
  • Takes care of ​first line inquiries
  • Hit all loan delinquency
  • Ability to call at scale
  • Human agents are able to speak with the right person every-time focusing their efforts to negotiating and closing

Interested in Optimizing your Lending Contact Center?