Voca

for Telecommunication

Voca

For Telecommunication

Being within the conversational space yourself, you understand the importance of effective communication and the proper use of technology for your customers. Voca provides telecommunication contact centers with Virtual Agents that keep customers satisfied and engaged ensuring a positive dialogue by personalizing tone, wording and speed in order to insure all customers needs are being met.

The Perfect Fit

For Your Telecommunication Contact Center

  • Respond quickly and efficiently to customer inquiries, creating excellent first impressions
  • Voca Agents handle the vast majority of first line enquiries 
  • Natural Voice Response (NVR) that understands your customers intent 
  • Insure customer gets through 24 hours a day, 7 days a week
  • Human agents will have the time to work on high-intent calls
  • Satisfied customer experience with Virtual Agents that are always prompt and always on script 
  • Voca documents everything so that your agents don’t have to 
  • Monitor conversations as they unfold, so you can make decisions and take action in real time

Conversational NVR

  • Speak with friendly Voca Agents for any necessity such insurance plans or filling a claim
  • Instantly solve customer needs vs. traditional IVR
  • Insure the customer gets through 24 hrs a day, 7 days a week
  • Handles a vast majority of first line inquiries

Application Follow up

  • Timely call from Voca Agent, screening irrelevant leads
  • Fast response insures customers aren’t shopping elsewhere
  • Insure your agents are working with the hottest leads
  • Creates excellent first impressions 
  • Satisfied customer experience with Voca Agents that are always prompt and always on script 

Application Processing

  • Lead customer through the complete application process 
  • Insure applications are completed correctly and efficiently 
  • Insure customer satisfaction with ease in processes
  • Free up human agents for complex inquiries
  • Decrease customer frustration

Interested in Optimizing your Telecommunication Contact Center?