Voca

for Insurance

Voca

For Insurance

Insurance is a necessity in our everyday lives and with such high volume of engagements, timely responses could be the difference between losing or gaining a new customer. Effective use of AI is a must for an effortless customer experience and is exactly what your contact centers needs to turn into a revenue powerhouse. Our friendly Virtual Agents keep customers engaged ensuring a positive dialogue by personalizing tone, wording, speed, accent and gender, so your customers feel that they’ve been treated with courtesy and understanding.

The Perfect Fit

For Your Insurance Contact Center

  • Respond quickly and efficiently to customer inquiries, creating excellent first impressions
  • Voca Agents handle the vast majority of first line inquiries 
  • Natural Voice Response (NVR) that understands your customers intent 
  • Insure customer gets through 24 hours a day, 7 days a week
  • Human agents can work on high-intent calls
  • Satisfied customer experience with Virtual Agents that are always prompt and always on script 
  • Voca documents everything so that your agents don’t have to 
  • Monitor conversations as they unfold, so you can make decisions and take action in real time

Conversational NVR

  • Speak with friendly Voca Agents for any necessity such insurance plans or filling a claim
  • Instantly solve customer needs vs. traditional IVR
  • Insure the customer gets through 24 hrs a day, 7 days a week
  • Handles a vast majority of first line inquiries

Application Follow up

  • Timely call from Voca Agent, screening irrelevant leads
  • Fast response insures customers aren’t looking for competing plans
  • Insure your agents are working with the hottest leads
  • Create excellent first impressions 
  • Satisfied customer experience with Voca Agents that are always prompt and always on script

Application Processing

  • Leading customer through the complete application process 
  • Insure applications are completed correctly and efficiently 
  • Insure customer satisfaction with ease in processes
  • Free up human agents for complex inquiries
  • Decrease customer frustration

Interested in Optimizing your Insurance Contact Center?